Kidde's major Product Support Centers maintain the following features:
- Dedicated spares stock room and inventories
- Repair and overhaul facilities separate from the main factory
- Dedicated full-time product support specialist personnel
Kidde Aerospace/Fenwal Safety Systems and L'Hotellier provide spares and repairs support, including warranty repairs, of each other's equipment.
Kidde has a solid background in identifying and ensuring the availability of spares. This is also reflected in Kidde's organizational structure and support policy, which places emphasis on responsive spares support to both commercial and military customers.
As part of Kidde's service to customers, experienced personnel is available to advise and assist in calculating spares requirements for service introduction of new airplane types, based on customer operating data (number of aircraft, number of bases, routes, etc.).
For parts support, Kidde Technologies, Fenwal Safety Systems and L’Hotellier maintain dedicated AOG inventories of top assemblies at their facilities. These stocks are reserved for valid AOG situations, and are accessible 24 hours a day, seven days a week. Please contact the Customer Response Center at +1 877 808 7575 or firstname.lastname@example.org for AOG Top-Level Parts Support.
For technical support, contact the Avionics Support Center at +1 319 295 5000 or AvionicsSupport@collins.com.
To place an order for spares or tooling, contact the nearest location listed in the contact list.
The Kidde Technical Services group provides technical assistance and support to operators of Kidde Aerospace products including commercial & charter airlines, freight carriers, aircraft owner/operators and military forces.
Worldwide service for fire-protection products is provided through affiliated service centers.
Raytheon Technologies is one of the world's largest suppliers of technologically advanced aerospace and defense products. For more information, please send us an email through the provided form and a representative will reach out to you.